Contact
Contact us
One address reaches us for everything: support, billing, corrections and privacy requests. There is no form and no phone line.
We aim to reply within a few business days. DELFPrep Inc. is based in Ontario, Canada, so we answer during North American working hours. Write in English or French, whichever you prefer. Refund requests follow the timeline set out in the refund policy.
What to include
A first message that includes these gets answered in one round instead of three:
- The email address on your account, if you have one.
- The level and the section you were working on, for example DELF B1 listening.
- The page address, and what you expected to happen instead.
- For a question or answer key you think is wrong: the exercise, the item number and your reasoning. These get checked and fixed.
Please do not send passwords, government identifiers, or payment-card numbers. We never ask for them.
Some things are answered elsewhere
Refunds are covered by the refund policy, and data and deletion requests by the privacy policy. Both give the exact process and the timelines we work to.
We cannot register you for a DELF session, change an exam date, or issue results. DELF Prep is an independent practice site with no affiliation to France Éducation international, so anything touching the real exam has to go through your exam centre. More on how the site is run is on the about page.