Feelings, complaints and reactions

Four families of feeling, the right emotional level for a formal reader, a complaint in three moves, and the refusal that offers something better.

By the end of this lesson

Name what you feel with a precise expression taken from one of the four families.
Set the level of your emotion to match the reader the prompt hands you.
Write a complaint in three moves: the facts, your dissatisfaction, the remedy you want.
React to a decision by objecting and then proposing something better, in three steps.

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